I’m a prepaid customer who has a $15 base plan that includes unlimited texting, which costs them $0.01. I’m really paying 50¢/day for access to the network regardless of whether I use it or not. I also have to pay for talk and data “boosters” so my average cost per month is about $17. Koodo wants me to pay them $13-$23 more each month for something I won’t use.
Koodo knows my usage patterns. They know I’m a very light user. So why are they trying to up-sell me to a package that offers far more than I’ll ever use for twice the money? Because they don’t care what’s best for the customer, only what’s best for them. Enticing a low-usage prepaid customer into a post-paid plan is pure profit.
It’s sweet of them to “… carry over your prepaid balance.2” but you have to read the fine print (why is it that none of the telecartels can make an offer without many lines of fine print? Or should I say, fine print?
2. Only the remaining prepaid balance will be transferred. No credit will be applied for the value of any remaining Booster add-ons or base plan.
Koodo, in all their generosity, will just keep the money for those pricy boosters we had to pay for. Again, more pure profit for a telecartel. Why would they do this? Why not just give us the equivalent dollar value of the remaining boosters as a credit to the account? Duh! That would reduce their profit.
So no Koodo, I will not downgrade to a post-paid plan until you put my interests ahead of yours. Made it so I get more value than I’m getting now on pre-paid. That should be easy given that every telecartel hates their pre-paid customers and show it by giving us such poor value for the money spent. $30 for a measly one gigabyte of data? Are you kidding me, Koodo?