2017-02-11 & 14: See updates below.
It’s been over a month since I contacted Canadian Blood Services with a complaint about a 45 minute delay during my appointment. Appointments serve no purpose if you don’t even come close to meeting the scheduled time. I was told, “…someone will follow up with you again shortly…”.
This is the third time I’ve had to file a complaint on different matters with CBS since 2005, one being a serious privacy issue that got their lawyers involved and resulted in major changes to donor privacy rules. Each time I was promised a quick reply. Each time I was ignored until I nagged them. Well, I haven’t nagged them this time yet. I’m giving them extra time due to the holidays, but come on … three weeks into January and you can’t respond to a regular donor’s concerns?!