Customer communication is overrated

Recently my web and email host, @1and1, removed the ability to manage a domain I was assigned when I first joined them years ago. Worse, they didn’t inform me ahead of time. So now I can no longer control email accounts for that domain. That means once an account starts getting spam, I can no longer route it to the bit bucket.

Here’s how it used to work.

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Do I suffer from Stockholm Syndrome?

No. I do not.

Stockholm syndrome is a condition that causes hostages to develop a psychological alliance with their captors as a survival strategy during captivity. — Wikipedia

I’ve been asked by several people why I continue to use Apple products when I tweet about an almost continuous stream of bugs and idiotic design decisions. Surely, if Apple hardware and software is so bad, I’d be better served moving to Windows or Linux. Let me try to explain why that’s not the case.

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